Returns & Exchanges
Our customers have a 30 day return policy upon delivery
If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please send an email to firstname.lastname@example.org with your order number and our team will verify the purchase and send you a confirmation email with return authorization. You can can return the merchandise to the address mentioned.
Please note that sender pays for the return goods. There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If a credit card was used for the purchase, contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded; sale items or discounted items cannot be refunded.
We are happy to exchange if the sizing of the items in your order is wrong. Please send an email to firstname.lastname@example.org requesting exchange along with your order details, items details and we will be happy to exchange it for you.
For faster service on exchanges, we recommend your reorder and purchase the correct item/size online. Send the return back to with with the exchange return email. When the old products are returned, we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange.
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance.
Keep your tracking number in the unlikely event that your package is lost in transit
We are not responsible for any returned packages until received at our facility